IT Automation Trends for 2024

Recent statistics show that 77% of IT professionals believe that automation is the key to optimizing their operations and maintaining a competitive edge.

In this blog post, we delve into the current IT automation trends that are reshaping the industry. From artificial intelligence to robotic process automation, these trends are driving innovation, efficiency, and cost savings.

IT Operations Automation: Future Trends.

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1. Artificial Intelligence

Artificial Intelligence in IT operations, often referred to as AIOps, is revolutionizing the way businesses operate, automating tasks and improving efficiency. Here are the top five future trends of AI in IT Operations Automation:

  • Hyperautomation: Utilising AI and machine learning, it automates business and IT processes. A McKinsey survey suggests that 70% of businesses have already started piloting this tech innovation.
  • Intelligent Orchestration: This process simplifies and optimizes automated processes, reducing errors and delay prevention.
  • Greater Autonomy: Automation platforms will heavily rely on AI and machine learning for self-governance, becoming more autonomous.
  • Application in varied industries: Companies like Sobereye Inc. use AI automation to enhance workplace safety, reducing human errors.
  • Augmented Reality Integration: AI will work in harmony with AR, aiding in fast-tracking new hire training and closing workforce gaps, especially critical during workforce changes post-pandemic.

2. Cloud Computing

Cloud computing is a nifty tech that enables on-demand access to computing resources like databases, servers, and applications, all via the Internet. Here's what to expect from this innovative field in IT operations automation:

  • Predictive Problem Resolution: Expect a whopping 86% of IT issues to be predicted and automatically resolved, making operations smoother.
  • Self-Reliant Management: You'll spend 85% less time managing IT problems; automation will do the heavy lifting.
  • Deeper Insights: A considerable 54% of problems resolved are beyond storage, with actionable data ready to optimize performance.
  • On-the-go Adaptability: Expect IT automation to deliver enterprise apps anywhere, adapting to public and private clouds with equal ease.

3. IT Service Management Systems

IT service management systems are now indispensable in the realm of IT operations automation. They play an integral role in enhancing efficiency and reducing errors.

Top features:

  • Robust incident response & auto-remediation capabilities
  • Integrated updates to service, and change request systems
  • Automation of service requests across IT, network, and security infrastructures
  • Cross-team collaboration, reducing time-consuming handoffs between IT Ops, NetOps, and SecOps teams
  • Ensuring change compliance, policy enforcement, and a full audit trail


  • Efficiency: Automated systems drastically reduce cycle time and operational expenses.
  • Reliability: Such systems enhance the accuracy and speed of IT services.
  • Scalability: Enables businesses to rapidly scale their operations.
  • Governance: Automated ticket enrichment ensures comprehensive record-keeping for audits.
  • Compliance: Business operations remain compliant with enforced policies and controls.


  • Cost: The upfront cost and maintenance of such systems can be high.
  • Complexity: Their operation can be complex, requiring technical expertise.
  • Challenges in Integration: They may face issues integrating with other existing systems.
  • Technology dependence: Businesses become reliant on their automation system.
  • Limited flexibility: These systems may limit the possibility of manual adjustments and personalization.

4. Automation Tools

IT operations automation tools are a game-changer, offering a more efficient, effective alternative to manual processes. As the tech world evolves, such tools are rapidly becoming indispensable in managing complex IT tasks.

Top features:

  • Ability to compile extensive data for business decisions
  • Improved communication with automatic reminders
  • No-code process for ease of use
  • Quickened task completion


  • Boosts customer satisfaction and speedy problem-solving
  • Consistent service delivery
  • Saves time on repetitive tasks
  • Easier data analysis for informed decisions
  • Resource allocation: frees team for strategic work


  • Finding the right tool can be overwhelming
  • Dependence on tech expertise
  • Budget considerations
  • Need to understand specific company needs
  • The constant need to stay updated with emerging technologies

5. Quality Automation

Quality Automation, a vital element in IT Operations Automation, ensures consistent high-quality service and delivery and eliminates human-introduced errors. It leverages cutting-edge technologies like AI and Machine Learning to maintain top-tier standards.

Top features:

  • Reliable RPA and AI automation
  • Real-time alerts on operational issues
  • Reduction in manual, repetitive work
  • Secure handling of expanding cybersecurity threats
  • Automation of routine tasks like patching and upgrades.


  • Enhances service quality through consistency.
  • Reduces human errors.
  • Handles a high volume of cybersecurity threats.
  • Streamlines repetitive tasks.
  • Frees up IT staff for strategic tasks.


  • High initial setup costs.
  • Potential for job losses.
  • Dependency on technology can lead to system vulnerabilities.
  • Any software glitches can disrupt operations.
  • Requires uninterrupted power & internet connection.

6. Process Automation

Process Automation, often known as Operations Automation, frees your team to focus on more meaningful work and automates repetitive tasks. Imagine a bank that reduces the cost of new mortgages by 70% and approval time from days to just a minute.

Top features:

  • Embracing Hyperautomation: This involves combining advanced technologies like Artificial Intelligence (AI) and Machine Learning (ML) to automate complex business processes.
  • Rise of Robotic Process Automation (RPA): Tools for automating repetitive tasks are becoming increasingly popular in IT operations.
  • Increased use of Intelligent Automation: This combines RPA with AI to create systems that can automate tasks and learn from the results to improve over time.
  • Adoption of process mining techniques: This trend is about using advanced analytics to identify potential process improvements.
  • Interactive Automation: Combining automation with interactive technologies to create more engaging and user-friendly systems.

7. Infrastructure Automation

Infrastructure Automation (IA) refers to the use of software for creating policies and processes to reduce manual interaction with IT systems.

Top features:

  • Augmenting end-user support via AI and chatbots, freeing up IT personnel for complex tasks.
  • Accelerated response to cybersecurity threats owing to the high-volume handling capacity of automation.
  • Streamlined transitioning to the cloud with IA, scrubbing off redundancy and manual labor.
  • IA tools might take over mundane tasks like patching, upgrades, and testing, allowing IT staff to perform high-value work.

8. Software Development Lifecycle

The software development lifecycle is experiencing a revolution in the wake of IT operations automation.

Top features:

  • Adoption of DevOps: A term derived from 'development' and 'operations', DevOps principles facilitate faster and more efficient delivery of applications and services. Fuse software development and IT operations to not only serve customers effectively but also gain a competitive advantage.
  • Increased use of No-code platforms: This trend allows the creation of sophisticated software without the need for coding. This shift can democratize software creation, allowing non-developers to construct digital tools customized to their unique requirements.
  • Embrace of Process Automation: Automating repeatable tasks reduces the risk of human error, saves time, and increases productivity. This trend, often known as Robotic Process Automation, is gaining momentum in software development.
  • Cloud-based Solutions: Numerous businesses are migrating their operations to cloud-based platforms. These provide scalability and adaptability, critical in our rapidly evolving digital landscape.
  • SaaS Applications Proliferation: SaaS applications are becoming more popular due to their scalability and pay-per-use models. This trend aligns with companies' growing software demands and their need to remain technologically agile.

9. Agile Methodologies

Agile Methodologies are a set of principles for software development that prioritize the rapid delivery of functional applications.

Top features:

  • They allow for quick rollout and implementation, which helps businesses extract value at a faster rate.
  • Teams can continuously monitor and improve operations post-rollout. They use KPIs to identify opportunities to increase efficiency.
  • Automation, fueled by Agile principles, liberates resources from tedious tasks, creating space for innovation.
  • Incorporating technologies like AI, low-code REST API adapters, and no-code development platforms to move along with changing market trends and customer expectations.
  • Selecting tools for automation that are user-friendly and scale along with organizational shifts.

10. Business Process Automation

Business Process Automation (BPA) is gearing up to become a foremost trend in IT Operations Automation.

BPA is simply a strategy to automate business processes like data management or customer service with technology for improved efficiency. Imagine this - instead of manually tracking sales in a spreadsheet, BPA uses a system to do it automatically. Such automation saves you time and improves accuracy, giving you more room for growth. Here's where AI plays a pivotal role, making businesses smarter, faster, and a whole lot more data-driven.

Be Ahead of The Curve with Kohezion

As you've explored the dynamic landscape of IT automation trends, it's time to take action and leverage these insights to benefit your organization. Kohezion is here to support you on this journey. Contact Kohezion today to discuss how our IT automation solutions can be tailored to your specific needs. Whether you're a small startup or an established enterprise, we have the expertise and technology to help you stay at the forefront of IT automation.

Embrace the latest trends to streamline your processes, reduce costs, and enhance productivity. Don't miss out on the opportunity to lead the way in IT automation. Reach out to us now and embark on a path towards IT excellence. Your future begins with a single click – contact Kohezion to unlock the full potential of your IT operations.

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