Business Solution: Expectations vs. Reality



Whether your team is welcoming a new software, tool, member, etc., you each and all have expectations towards this new arrival. Let’s face the facts; expectations don’t always match reality. In this article, we’ll have a closer look at the most common expectations when a business is implementing a new software and how to make sure those expectations match indeed the reality.


Expectation 1: This will change everything!

It will (for the better)… in the long run! If you expect the software to work its magic in the first week, you may be disappointed. Change takes time, give yourself a few weeks before you can take in all the benefits from the new software.


Expectation 2: My team will love it!

Newsflash! Most people don’t like change all that much. They are used to their  actual tools and even if they may not be the best for their needs, they learned to work around the flaws and they made it theirs. Introducing novelties will change their habits.


Expectation 3: We’ll learn how to use it in no time!

There is a wide multi-dimensions continuum when it comes to the ease and time needed for users to learn a new software. You will have a few “got-it-for-real-in-five-minutes”. They are your valuable super-users, cherish them. There is also the “he-thinks-he-got-it-in-five-minutes”. Oh dear, brace yourself, this will be a long battle. The “forget-it-he-will-never-get-it” should just get fired, unless it is the CEO (been there: nightmare).

Fortunately, the majority of users will get it within a reasonable period of time, transitioning from their old tools to the new software without major issues.

At this point, you probably got my point… it takes a bit of work to, you know, make it work!

The success of your new implementation definitely resides in managing users expectations. Remember, change is hard on people, there will be resistance. Even if you consulted your team in the process of choosing the new software and even if you are trying your best at making the life of your users as easy as possible, there will most likely be some form of opposition in the implementation process. The keyword here is “process”.



Reality: Tips to facilitate the transition period


1. Recognize that changing is hard.

Offer periods of time to voice concerns and take them into account. You can learn from each other.


2. Demonstrate the advantages of the new software.

Explain to your coworkers what got you psyched about the product. Talk about the amazing features and describe how these will change the way they work for the better.


3. Involve the users in the process.

Train and teach your coworkers how to integrate the new tool into their routine. Use the “got-it-for-real-in-five-minutes” guys to evangelize other users. They will pass on their newfound knowledge and passion for the software to other less enthusiastic team players.


4. Praise kudos and forgive mistakes.

Human beings love to be praised when they do the right thing, do it! About the mistakes, make sure to understand what went wrong not to repeat the same mistakes over and over. Also remember to be kind, this is a learning process, be patient.


5. Support your team.

Offer your help and remind them to use the email support service and knowledge base if it exists. Nowadays, many software business also have training videos on their website, take advantage of it.



I would like to know how your last software implementation went. Did it meet your expectations? Please leave a comment to share your story.



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